With our downloadable section now live and available on the company website, Bellcom Worldwide provides industry white papers full of tips, advice and useful information. These PDF files are very easy to download and we hope you find them useful.
This week the Bellcom Blog will give you a preview of our latest white paper based on managing levels of absence in a call centre. We hope you enjoy it and that you come to our download section to read it in full.
7 ways to manage absence
Absenteeism has traditionally always plagued call centres, with some reporting an absence level as high as 15% on Mondays! Bellcom Worldwide has a philosophy of building a positive working atmosphere in which employees will thrive and work at their optimum.
While we take pride in the fact that our attendance levels on average are over 95%, the company always looks for ways to manage absence. The following methods have helped Bellcom Worldwide be successful with regards to absence and we hope that these tips can also aid your business.
- 1. A clear attendance policy- When making a strategy to minimise levels of absence, it’s essential that a clear attendance policy is put in place and that all employees fully understand what is expected of them when it comes to absence and timekeeping. With a system like this in place, there can be a level of consistency in how absence is dealt with and monitored. Ensuring that employees are fully aware of what measures to take when calling in absence adds a bit of structure to the businesses and creates a level of understanding between employer and employee. Time stamping procedures are used at Bellcom Worldwide to monitor attendance levels of all employees while absence procedures are clearly illustrated in employee contracts.
- 2. Flexible schedules- Having flexible working schedules offers employees some leeway that doesn’t force them into absenteeism for reasons beyond their control. This is especially useful to accommodate workers who may have family commitments or that are working on a part time and temporary basis. With a high number of European staff working at Bellcom Worldwide, our office is open from 8am until the evening to accommodate time difference in Europe and the USA which makes it easier to be more flexible with working schedules.
To read more, click this hyperlink to view the white paper as a PDF file. Hope you like it!
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